Future Entrepreneurs Will Require Open Technologies
There is now an abundance of well-known and successful technological platforms that allow entrepreneurs to get started with radically reduced barriers: Amazon Web Services, Google Drive, Google Search, mobile devices in combination with pervasive wireless internet access, and, of course, Facebook.
Generative vs sterile platforms
Many of these tools and platforms can be labeled "generative": they foster continued and ongoing innovation, because of their easy-access, open-to-anyone and wide-reaching and character, and their ability to be extended easily. Similar to the first PCs, Amazon Web Services is an open-ended platform with hardly any limitations. For example, one can pay for a virtual server instantly by credit card, and then set it up to use in any way you like, with bountiful innovative, creative and entrepreneurial possibilities.
ICT Solutions for Call & Contact Centers
Contact centers are confronted with significantly changed circumstances. These contacts centers have much greater responsibility towards company success and therefore have to constantly improve how efficiently and smart they operate. This is driven by social media, by the rise of multi-channel retailing and customer touch points, and by the imperative to really understand customer behavior deeply. Customer service as a key element in building competitive advantage now plays a significant role at all times.