Business Process Management
Flexible, easy-to-use and performance-powering business applications for Business Process Peace of Mind.
Critical business processes – controlled and empowered by software
Control of your business processes is central to the successful operation of your business. Sales, customer service, marketing, human resources, accounting… these critical processes must be efficient, precise, transparent, user-friendly and goal-oriented.
Over the last decades software solutions for business process management have revolutionized the speed and ease with which we manage these processes. Also, the ability to capture, manipulate and report on process data allows even more precise control, enables business process improvement and makes life for managers and their staff much easier.
A new generation of software is revolutionizing the way we think of business process management
In the past though many of these software products were expensive and had limited flexibility. During implementation, usually a business consultant would provide additional charged services redesigning existing business processes to align with the software’s rigid structures. All in the name of ‘business process improvement’, often a euphemism meaning a less-than-ideal, inflexible solution.
In today’s fast-moving marketplace, competitive organizations require smart business software solutions that are flexible, full of features, integrate tightly into other company systems, upgrade seamlessly and align with business processes. And with realistic pricing structures that reflect a business small-, medium or large enterprise budget dynamics.
Technological innovation in recent years has seen business software advance to meet these requirements – and SoftControl has selected those solutions for our customers that are creating a genuine revolution in the market-place.
SoftControl’s suite of applications aligns flexibly to your processes
At Softcontrol we offer a wide range of proven & innovative business process management solutions: technologies that are elegant, easy-to-use, and highly customizable. Full of powerful and industry-focused features and functionalities. With social collaboration tools, superior mobility, and intuitive user interfaces. We have selected those solutions that have been proven to power your business processes, drive innovation and increase competitiveness.
With all software projects, regardless of their nature, we first have a SoftControl software business consultant examine your both processes and your specific needs and circumstances. If business process improvement is found to offer significant gains, you can be assured that our software will adapt to your requirements, not the other way around. It is important that we understand the relationship of your business goals to your business process goals: this way the system we propose can be customized to help attain these goals, with less effort and improved effectiveness.
We understand that the context around your processes can change, sometimes slowly, sometimes rapidly - SoftControl’s business process management applications have the inherent flexibility to be swiftly recustomised by a SoftControl business consultant if and when your situation changes.
Find out more about our individual solutions by following the links below:
Enterprise Resource Planning (ERP).
ERControl – one business demand, one solution at a time, if and when you need it. All under one flexible & integrated roof.
HR & Recruitment Management System.
Introducing HRControl – empowering HR managers for workforce success.
Learning & Knowledge Management Solution.
TIMControl – your centralized learning & knowledge repository. A foundation for innovation, performance and competitive advantage.
Enterprise Content Management.
FileControl – our powerful collaboration alternative to SharePoint.
Customer Relationship Management (CRM).
Private Cloud & Backup Computer.
Help Desk & Ticket System.
Documents Archiving & Management.
Leveraging Voice-over-Internet-Protocol (VoIP) and Customer Relationship Management (CRM)
A close look at the benefits of application integration
The evolution of customer culture
Today's customers and consumers are indeed picky and spoiled for choice. Customer demands and expectations have diversified and expanded massively in the last ten years – and wise companies have responded by realizing the importance and potential of lead generation and customer retention, as opposed to the traditional focus on simply generating sales.
For many, it makes great business sense to enjoy long-term customer relations, and reach entirely new groups of customers through word-of-mouth endorsement of happy return customers or similar referrals. Successful businesses understand that it's not enough to just have outstanding products or services – the entire sales experience, before, during and after closing the sale must be equally outstanding.
In this paper we take a close look at changing customer expectations and behaviors. We also look at two critical technologies, VoiP and CRM, which have the power to improve the customer experience enormously, and can be a source of differentiation for smart businesses. We then look at the benefits and challenges of integrating these technologies and how to get the most out of what is called "application integration" or "computer telephony integration" or CTI.
The Powerful Integration Potential of VoIP and CRM
Dynamic Duo - The Powerful Integration Potential of VoIP and CRM
The year is 2015 – and businesses all over the world are flocking to make the switch from traditional analog landline phone systems to Voice-over-IP (VoIP), also known as internet telephony. Why? Because IP telephony reduces the costs and increases the ease of phone communications significantly ... even when the most high-end internet telephony providers are commissioned to provide the service. Apart from costs and call quality, Voice-over-IP offers huge improvements in mobility, scalability and reliability. The results: gains in business process improvements and productivity that translate directly into revenue increases.
But the potential to leverage Voice-over-IP does not stop there: when combined with customer relationship management (CRM) software, increases in productivity and revenue can go further still. CRM enables an organization to record, access, analyse and report on customer information for powerful benefits that allow more effective targeting, a smoother customer experience, increased customer satisfaction and hence more success with not only closing sales but retaining customers for the long-term.