SoftControl can cater for the demands of businesses that already have an IT department, providing complementary skillsets for either project work or a specific skill that is not required on a full-time basis. The service would typically incorporate the following components:

Telephone support

This provides for a remote second level facility accessed by the IT department, via telephone or email.

This service could support communications, networking or application second level support needs.

Ad-hoc onsite consultancy

This provides for complementary skillsets to be purchased on a daily rate basis typically for a specific initiative.

Structured onsite consultancy

This provides for complementary skillsets to be purchased on either a daily rate or half-day rate basis, and would typically be purchased to support specific systems e.g.communications or networking.

Out-tasking

This service provides for the management of a specific IT department function, for example the Helpdesk, and would provide for SoftControl taking full responsibility of operation against a custom Service Level Agreement.

Drivers and benefits

• Drivers for SoftControl

  • Recruitment and Retention of qualified IT staff
  • High Overhead from IT staff not fully utilised
  • Reducing IT budgets

• Benefits of SoftControl

  • Improved Capability
  • Controlled Cost
  • Reduced Overhead
  • Reduced Management