SoftControl caters for businesses with no internal IT department and aims to provide the facilities of a full IT department without the overhead. The service would typically incorporate the following components:

Remote helpdesk

This provides for a remote helpdesk facility accessed by all IT users within the business via telephone or email. Users are able to receive first-level support through this service.

Support IT manager

This provides for a dedicated IT Manager to be available.

Typically the IT Manager would closely monitor all first-level calls logged via the helpdesk, to proactively manage recurring issues.

The IT Manager would be available by phone, remote access to the network and on-site.

On-site visits are typically pre-arranged for a specific day per month though in emergencies can also be made available at short notice.

Drivers and benefits

• Drivers for SoftControl

  • Recruitment & Retention of suitably qualified staff
  • High overhead from IT staff not fully utilised
  • Reducing IT Budgets

• Benefits of SoftControl

  • Improved Service
  • Improved Capability
  • Controlled Cost
  • Reduced Overhead
  • Reduced Management