Cheap, feature-rich and with crystal-clear voice quality - discover why businesses large and small are finding the switch to internet telephony such a breeze

VOIP Thailand

Internet telephony - the new standard for business phone calling

Traditional analog telephones come with a surplus of downsides, of which high equipment (PBX, aging wires and handsets) & upgrade costs, inconsistent voice quality, limited features (hold, mute, redial, speed dial, maybe transfer among extensions…that’s it!) and high calling costs are just the tip of the iceberg.

Considering how the internet has taken over traditional ‘bricks-and-mortar’ domains as diverse as travel, banking, data storage and even luxury goods shopping (providing these services safely, with great convenience and often much cheaper), it’s surprising that businesses are only now making the switch to internet telephony in large numbers.

The benefits of making calls over the internet

Voice over Internet Protocol (VoIP) is a technology that allows its users to make calls using the internet rather than the conventional or analog phone system. Voice over IP converts sound into digital voice data and then transfers it over the internet. So if you are using a VoIP telephone system, you are essentially using the broadband internet to make phone calls. The list of concrete benefits to you and your business is extensive:

Save a lot of money, in lots of ways, in the short and long run

  • Using the internet instead of the traditional ‘time-is-money’ switched telephone system, calls between company branches are FREE, and calls to landlines and mobiles nationally in Thailand and internationally become significantly cheaper (studies have shown that, compared to using a traditional phone line, using VoIP can potentially save you up to 40 % on local calls, and up to 90 % on international calls)
  • For the business, VoIP reduces costs for equipment, lines, manpower, and maintenance; with the already existing broadband data network now used for both your phone and your computer network and internet needs, it makes separate telephone wiring, PABX equipment and support services redundant. Digital network problems, if any at all, are much easier and quicker to identify and resolve than analog equipment problems. Besides, modern VoIP phones and software are no longer expensive these days.
  • As there are no significant capital investments, up-scaling becomes transparent, easy and cost-effective.

Full of powerful, easy-to-use features

  • The list of powerful internet phone features is long. Most can be packaged to suit your business’s specific needs. Many even come free with the service package. The following are just some of the rich and sophisticated features that will make your call such a powerful experience: Do-not-disturb; Call-conferencing; Auto-attendant; Live coaching during call; Call recording ; Call screening; Detailed call reporting; Bandwidth utilization; Door-phone-buzzer-entry-integration; Find me/Follow me; Voicemail-to-email-transcription; Music on hold; Faxing; Regional phone numbers; Keep-numbers-for-life and many others, in additional to the standard , already well-known features.
  • Integration with other platforms and media is also easy and full of benefits. File-sharing, video-calling and instant messaging can now be seamlessly integrated with your phone call experience. Or record your customer call activities directly into your Client Relationship Management (CRM) tool.

Superior voice clarity

  • Control of all the factors that influence internet call quality has so advanced today that you will be amazed at how clear, distinct and instant a conversation between two locations on opposite sides of the planet will be these days. “Sounds like we are in the same room” is one of the most common remarks we get when customers test our VoIP solution.

Conduct calls no matter where you are

  • With VoIP, you are no longer bound to your office or normal geographical location. As long as you have an internet connection, you will have a dial tone and can make calls as if you were in the office. Similarly, your customers or staff can reach you on your normal number. And the same rates that you have signed up for apply no matter where you make your calls from. This portability not only applies to your calls but to all the services and features of your service package.

Quick & hassle-free set-up

Connecting a VoIP phone is as easy as connecting a computer - simply plug the handset into your internet network and lift the receiver. To connect your whole company, let us put together the right package for you and you will be amazed at how easily you can enter the next level of communication.

Softcontrol – your Thailand VoIP provider connecting you to the world

Naturally we look at your business situation first: are you a volume-driven, transaction-based business or is your business based on relationships where high-quality calls are imperative and communication hindrances are simply not acceptable? Maybe you are a call-centre and need peace of mind knowing you can scale up in the future quickly and without significant costs or hassles? Our internet telephone solutions will be loved not only by your staff and customers, but also by your managers, your accountants and your technical support team.

Talk to us and we will help you make your move to internet telephony a success.

Related Articles

Case Study - Thunder Oilfield adopts SoftControl VoIP solution

Thunder Oilfield

Thunder Oilfield Services provides customized offshore crane management services to clients in the oil & gas industry. The company currently operates out of two facilities strategically located near industry critical hubs in Chonburi-Sattahip (head office) and Songkhla. The company is in the process of opening a Bangkok office, and has plans for expansion to Myanmar, Laos and Vietnam. Thunder’s employees also operate on client sites and other remote locations in the field. Being in a position to communicate over the phone easily & reliably, no matter where, is now a critical success factor to the business.

As the quality and capabilities of the company’s existing analog PBX phone system was no longer satisfactory, Thunder asked their network administrator to identify an affordable VoiP solution that would allow high quality calls between phones in an office, between facilities and of course with the outside world. The company then turned to Bangkok IT & VoIP specialist SoftControl to advise on and deliver a best fit IP phone solution to Thunder.



9 Key Considerations for Choosing a VoIP Phone Service Provider

Press 9 before you select a VoIP phone provider

Phone1921It’s 2015 – and the trend towards VoIP phone systems is accelerating strongly. While the benefits are strong and clear to understand, at all levels of the organization, the question remains: how do we select the system that is just right for us?

Let’s first look at two main paths business can take: on-site VoIP or hosted managed VoIP. To understand which is the best choice for your organization, we have whittled it down to 9 basic questions:

  1. Are you growing or scaling back?
  2. Are you dependent on phones?
  3. Do you operate across multiple locations?
  4. Do you need advanced phone features?
  5. Do you have the time, skills and resources to manage a phone system yourself?
  6. Do you need your phone system to generate revenue?
  7. Does your staff need to be mobile?
  8. Do you generally thrive on the latest technology?
  9. How do find the most appropriate VoIP provider?

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The 10+1 Most Compelling Reasons for Integrated HRMS

Modern integrated HR Management Solution

In today's tech-and business jargon saturated world, the term "integrated" is often employed excessively, and can mean many different things to different people. In this White Paper, 'integrated' refers to a strategic Human Resource Management software solution which covers a range of HR functions via interoperable modules and with the ability to centralize or share data.

Here are 10 + 1 reasons why integration of functions within one system should be a critical element for consideration when selecting an HR Management solution (also sometimes called a Human Resource Information System or HRIS).

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Leveraging Voice-over-Internet-Protocol (VoIP) and Customer Relationship Management (CRM)

CTI - computer telephony integrationPart 1. A close look at the benefits of application integration

The evolution of customer culture

Today's customers and consumers are indeed picky and spoiled for choice. Customer demands and expectations have diversified and expanded massively in the last ten years – and wise companies have responded by realizing the importance and potential of lead generation and customer retention, as opposed to the traditional focus on simply generating sales.

For many, it makes great business sense to enjoy long-term customer relations, and reach entirely new groups of customers through word-of-mouth endorsement of happy return customers or similar referrals. Successful businesses understand that it's not enough to just have outstanding products or services – the entire sales experience, before, during and after closing the sale must be equally outstanding.

In this paper we take a close look at changing customer expectations and behaviors. We also look at two critical technologies, VoiP and CRM, which have the power to improve the customer experience enormously, and can be a source of differentiation for smart businesses. We then look at the benefits and challenges of integrating these technologies and how to get the most out of what is called "application integration" or "computer telephony integration" or CTI.

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 Part 2. A close look at the benefits of application integration

Customer Relationship Management (CRM)

CTICRM solutions have been an ever-increasing presence in the business technology arsenal for a while, and have recently reached new heights of popularity. CRM actually refers not only to a defined technology platform but also to a business philosophy and associated methods to understand customer wants, needs and behaviors, and to target and serve customers better, for better sales and improved retention. Providers of CRM solutions are targeting different market segments with niche-specific features and functionalities.

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Part 3. A close look at the benefits of application integration

CTIWhat to consider before integrating VoIP and CRM

The following point must be considered integration of CRM and VoIP is decided and implemented:

Business-Related Considerations

  • Future growth plans and the implications for people, data and communications. Deploring a system that isn't sufficiently scalable can quickly offset the financial benefits and savings of integration.
  • What are the detailed business requirements of all parties involved? Sit down with all people and departments who use or are affected by VoiP and CRM and list their desired objectives and well as their detailed feature wish list. Some vendors cleverly pressure decision-makers into buying a package that is expensive and offers too many features or not the right features.
  • Establish a budget for ongoing infrastructure upgrades. Occasionally a major deployment such as VoIP-CRM integration can out stress on the existing infrastructure, especially if neither system was in use before. This means that unforeseen repairs and upgrades will continue to be a necessity and a budget should be ready to deal with them.

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The Powerful Integration Potential of VoIP and CRM

CRM-VoIPDynamic Duo - The Powerful Integration Potential of VoIP and CRM

The year is 2015 – and businesses all over the world are flocking to make the switch from traditional analog landline phone systems to Voice-over-IP (VoIP), also known as internet telephony. Why? Because IP telephony reduces the costs and increases the ease of phone communications significantly ... even when the most high-end internet telephony providers are commissioned to provide the service. Apart from costs and call quality, Voice-over-IP offers huge improvements in mobility, scalability and reliability. The results: gains in business process improvements and  productivity that translate directly into revenue increases.

But the potential to leverage Voice-over-IP does not stop there: when combined with customer relationship management (CRM) software, increases in productivity and revenue can go further still. CRM enables an organization to record, access, analyse and report on customer information for powerful benefits that allow more effective targeting, a smoother customer experience, increased customer satisfaction and hence more success with not only closing sales but retaining customers for the long-term.

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Hosted VoIP versus On-Site IP PBX in Thailand

Compare Hosted and On-Site IP PBX for Your Business Telephony in Thailand

Wevoip-icon-100 live in the day and age of fast-speed internet access. Considering how the internet has taken over traditional ‘bricks-and-mortar’ domains as diverse as travel, banking, data storage and even luxury goods shopping (providing these services safely, with great convenience and often much cheaper), it’s surprising that businesses large and small are only now making the switch to Voice over Internet Protocol (VoIP) phone systems in large numbers.

Why? Because of VoIP’s reputation for a more flexible, feature-rich and cost-effective substitute for traditional analog phone systems.

Those who consider installing a VoIP phone system in their organization or business need to consider, two options:

  • Hosted VoIP and
  • On-site IP PBX (Private Branch Exchange).

Read more