ServiceM is a powerful package aimed at service businesses to better control their resources and add true value to their customers.

• Customer database in any two languages
• Multiple Customer addresses and contacts in any two languages
• Lists of Manufacturers and related equipment
• Equipment categories
• Equipment agents
• Allocation of multiple equipment or machines to customers
• Customisable schedule of equipment installation tasks
• Entry of Maintenance Contracts and automated scheduling of maintenance visits
• Record of Service Jobs including Engineer involved, time spent and actions taken to resolve
• Flexible overtime and travel allowance rates
• Reports on overtime and travel allowance by Engineer and by Service Job
• Automated escalation of overdue work through system and email alerts
• Employee information including job allocation and contact details
• Highly flexible reporting allows extract of any combination of data elements for offline analysis
• User permissions can be customized by module and function
• Ability to add additional modules to suit expanding or changing requirements

Combining the power of customer relationship management (CRM) with full helpdesk and tracking functionality, ServiceM helps to associate "customer service" with "ease-of-use".

ServiceM is built on Microsoft .NET and as such is fully scalable.